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jacksony

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Everything posted by jacksony

  1. Hi, How can we set default to show all customers instead of hiding inactive?
  2. jacksony

    Show all customers instead of hiding

    Thanks! 😞
  3. Hi, We see the ability to offer CodeGuard from WHMCS. However how does it works if customer buy it from there? Does it mean if customer has a cPanel or Plesk hosting in WHMCS, CodeGuard will be able to do the backup from it auotmatically?
  4. jacksony

    How does CodeGuard works?

    Thanks for the update and information. Yep we will look more into it. But it definitely make it harder for us to understand how it works (in order to activate and resell) for our customer usage. But from the look of it, I think that it is a standalone product, without integration to cPanel/Plesk service which might be in WHMCS customer's account.
  5. jacksony

    WHMCS 7.7.2 Release

    Hi! Any news when will it be released? As from what we can see, there are still bugs so hoping this release will fix all the known bugs.
  6. Is there such a feature or module available already?
  7. jacksony

    DNS Hosting Add-on for Domain Registration/Transfer

    No problem. We will see if we can modify the template or something. Of course, it is best that if WHMCS can support this in-place already.
  8. jacksony

    DNS Hosting Add-on for Domain Registration/Transfer

    Thanks. But that doesn't work. Because BESIDES providing DNS Management from the registrar, the purpose is to have an add-on, for customer to choose if they want to take up/upgrade to our own DNS clustering service.
  9. jacksony

    DNS Hosting Add-on for Domain Registration/Transfer

    Thanks. Let me explore and test it. The main usage is for it to be available as an add-on when customer order a domain.
  10. jacksony

    DNS Hosting Add-on for Domain Registration/Transfer

    They can be managed through cPanel.
  11. jacksony

    DNS Hosting Add-on for Domain Registration/Transfer

    hi! Actual our usage is not exactly like this. And it is not registrar's dns management which we intend to provide add-on. Let me elaborate abit more. What we want is when customer register the domain, we want to provide our own DNS management (not registrar). Is there a module or add-on available, or even in WHMCS already, which allow us to do it this way?
  12. jacksony

    DNS Hosting Add-on for Domain Registration/Transfer

    Oh not this. Im more looking when customer order domain, how to have an add-on for them to select for DNS hosting service.
  13. Purchased! Very nice! How much is the yearly support?
  14. Dear All, I know this has been mentioned autorelease cannot assign server group/server, but it make no sense as many people are using autorelease module to automate task to add to to-do list. If that is not possible, how are you guys getting around this? For product/services without a provisioning module, but you need to be able to allocate different server from the server group to the same service which you have? Please help support this request. https://requests.whmcs.com/topic/reenable-autorelease-module-for-servers
  15. Is there such an add-on/module available? Yes it is pretty irritating. We need functions like AutoRelease (to generate termination etc to-do list), and availble to assign which server each service belongs to, since there may be different type of server.
  16. Is there a way or SQL to search for that? Eg. we want to search for a list of services which have the value of certain Configurable Option.
  17. Hi! We are using Auto Release to auto run actions like to add to do list when doing suspend and terminate action. It does not affect the flow. But just that if we use Auto Release module, we cannot assign a server to the service. Is there something which is not done correctly?
  18. Hi, We are having a problem here to mail out notifications using WHMCS to the correct group of users. Let's say we have a service plan "Cloud Hosting", but for this service, we actually have different platform (assigned server), eg. Dell Vmware, HP Vmware. As WHMCS does not have ability to assign server to a hosting service anymore, what is the available ways we can do, so we can use the Mass Tools, to sell to customers on the Dell Vmware platform only?
  19. Hi, The problem is we are using Auto Release module (in cloud server products) previously. But now because of the change in WHMCS previously, we are not able to select any "server group" if the product is set to auto release. Any solution to this? Basically we just want to be able to assign a server for every cloud service under its "Product/Service".
  20. Hi, You can only assign server for a shared hosting. Other than that, all other services like cloud or dedicated, you cant assign a server to it. And that makes it hard for Mass Mail notification to the correct group of servers.
  21. jacksony

    Using 3rd Party KB

    Hi, We are using third party KB (Kayako) and using Kayako ticket system. Can someone point us the template to change, or if there is an easy way, for us to modify, so that the KB section will point to our Kayako's one directly?
  22. jacksony

    Using 3rd Party KB

    Thanks for sharing the link. For now to keep things simple we will just leave the ticket count as it is. That was a while back already, may or may not work. And further more, don't think we can get much support from Kayako from the integration nowadays.
  23. jacksony

    Using 3rd Party KB

    Thanks bear, I tested. It works like a charm! Now we are lessening the integration, as we reported to Kayako about KB integration issue, but until 2 weeks, there is no assistance from them. So we have to take it completely off the integration. Unfortunately, ticket count in customer whmcs is always zero, as their integration does not integrate that.
  24. jacksony

    Using 3rd Party KB

    Thanks bear for sharing the code. Let me try it out to see if it will direct to Kayako KB!
  25. Hi, We have set default not to auto deduct customer when they have a credit card stored in Stripe. However, is there a module or way to enable customer control whether to enable such auto deduction instead of requesting manually from us?
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