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WHMCS Support Manager
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WHMCS John last won the day on March 11

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About WHMCS John

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    Head of Support

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  1. Hi @kang28ivan, This could occur in two scenarios: 1. The daily automation task not running on your installation. Check these guides to verify that: https://help.whmcs.com/m/automation/c/195647 2. The order was manually assigned to an affiliate after the client paid. This is normal and manually paying out the initial commission is the correct thing to do in this situation. Subsequent recurring commission will be paid automatically.
  2. Hi @ZeProf2Coding, Please begin your troubleshooting by following these steps: https://help.whmcs.com/m/troubleshooting/l/678235-troubleshooting-a-blank-page-oops-error-message
  3. Hi @asil, Please begin your troubleshooting by following these steps: https://help.whmcs.com/m/troubleshooting/l/1007451-troubleshooting-a-404-page-not-found-error-in-the-admin-area
  4. Hi @spido0, These are called "integration links" by cPanel. If your hosting account is no longer connected to a WHMCS installation to remove the links, then there is a cPanel API command which might work instead: https://documentation.cpanel.net/display/DD/WHM+API+1+Functions+-+remove_integration_link https://documentation.cpanel.net/display/DD/WHM+API+1+Functions+-+remove_integration_group
  5. WHMCS John

    Paypal Subscriptions Changes

    Hi @JimJ, Thanks for passing this announcement along. Subscription modification is not currently a feature of the WHMCS PayPal module, so I can confirm that no code change is required in WHMCS as a result of this. PayPal Billing Agreements is an alternative product which can provide more flexible billing options. There is a module for this in the Marketplace which may be of interest: https://marketplace.whmcs.com/product/330
  6. Hi @D3vil, Thanks for your report. We are aware of this change, and will be including this change in our next update. The internal case number for this is CORE-13244. In the meantime @brian! has kindly provided an immediate update you can apply.
  7. Version 1.0.0


    An issue has been identified in the 7.7.1 release - published on 11th February 2019, that can result in a GoCardless transaction being recorded more than once. This occurs when the server does not acknowledge the transaction within the GoCardless timeout period. This hotfix applies only to 7.7.1
  8. Hi @xyzulu, Your case is logged with the development team following your ticket, and this is still the case now. I'm pleased to hear that the CSS changes allowed you to complete the approval process, that us helpful for us to know. It was interesting that Google required approval for the apps, as we do not use any sensitive scopes. But it appears it may be related to the use of a logo on the consent screen. So another potential workaround in the meantime might be to leave the logo blank when creating the OAuth Credentials consent screen.
  9. Hi @ju5t, CURLINFO_CERTINFO is used to obtain the certificate information for display. If this is empty, you're correct that WHMCS will also be unable to retrieve certificate data. Thanks for your feedback regarding the help article on that point, I have passed that on to the documentation team. The Help > System Health Check status page has a version check to advise on the appropriate version of cURL to return this data. We are also tracking the specific environments with this flaw. As yet we've been unable to reproduce on stock CentOS7 repos we set up for testing this. But please do keep that info coming: PHP version OS OS Version CURL Version Output from Test Script In 7.7.0 we added PHP path detection logic to the cron command on the Setup > Automation Page, to help users in EasyApache Multi-PHP environments specify the same PHP binary for web and the CLI. In 7.7.1 we fixed an illegal mix of collations error which was reported. This specifically applied to older installations of WHMCS made where the server's default database charset/collation was not utf8. The Collation error now being discussed is unrelated to certificate validation; it would not prevent the SSL check on page load or cause false positives/negatives. But does stop the checks being performed in the background by the daily automation tasks. The `mysql_charset =utf8` line is standard on all installations since v5.3 (released in 2013) so most people should have it. It's presence is recommended. Case CORE-13267 has been opened to investigate how this error could be negated for installations with an latin1 charset.
  10. Hi @xyzulu, In order to use the Google Sign-in feature, it is not necessary for Google to review the integration. In my tests, creating a credential set does not require approval: https://docs.whmcs.com/Configuring_Sign-In_using_Google Therefore I'd be interested to hear the details of your project which necessitates this? Were you able to gain approval with the CSS changes suggested in this thread? These are the kind of changes we were be considering, so it will be good to have confirmation.
  11. Hi @DennyS and @Vox WHMCS is looking for a "51" error code from cURL to determine that no SSL certificate exists. Provided a success response is returned, then cURL evaluates the certificate is valid, and WHMCS will report the same. What response code do you get when performing a cURL connection test from the WHMCS server to the domain in question please?
  12. WHMCS John

    iOS App

    Hi there, I'm pleased to confirm that the iOS app can be used to accept orders, place new orders and look up client details. It can also be used to manage services, answer support tickets and create invoices, announcements and much more!
  13. Hi @mytamhuyet, This is not an official feature of WHMCS, however there are a number of after-market customisations which may be of interest: https://marketplace.whmcs.com/product/2966 https://marketplace.whmcs.com/product/3158 https://marketplace.whmcs.com/product/4833
  14. WHMCS John

    POP3 Connection Error

    Hi there, If you are still experiencing this issue, can you please provide some information about your email server to help troubleshoot: Server OS and Kernel version: Mailserver and version (eg. Dovecot) Control Panel and version (if applicable eg. cPanel, Plesk etc) POP Port (as entered into WHMCS Setup > Support > support Departments > Edit)
  15. WHMCS John

    Invoicing Frustrations

    Hi @happydog5954, The Invoice Selected Items button is used in two locations in the WHMCS admin area, it will override any invoice generation settings and force the next invoice to be generated immediately: https://docs.whmcs.com/Clients:Billable_Items_Tab#Invoice_Selected_Items https://docs.whmcs.com/Clients:Summary_Tab#Invoice_Selected_Items If you'd like the invoice to be generated as normal for the due date and don't wish to wait for the daily automation tasks, click the "Generate Due Invoices" link on the client's Summary tab or Admin Dashboard.

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