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WHMCS ChrisD

WHMCS Community Manager
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Everything posted by WHMCS ChrisD

  1. @VirtualWorldGlobal thanks for your post, at the moment there is not an integration with Front Account out of the box, and I do not see one in the MarketPlace at this stage, would you like me to move this to the service requests board so people can quote you for this module?
  2. @tronyx Thanks for your post, as you are using cPanel, not Plesk opt/plesk/php/7.2/bin/php will not work for you. Instead ask your host for the path to PHP 7.2 it will be along the lines of "/opt/php72/bin/php" making your cron command /opt/php72/bin/php -q /path/to/cron/cron.php
  3. Check out https://www.supportpal.com/integrations/whmcs-integration & https://docs.supportpal.com/current/WHMCS+Integration I've used it myself in a past life and it practically looks the same as WHMCS support its all nicely embedded in and has a similar look and feel as WHMCS Support Tickets, as an admin you would answer the tickets from the SupportPal UI
  4. What version of WHMCS are you running? The fact its not outputting anything indicates the cron is not running, if you navigate in your WHMCS Admin Area to Setup > Automation Settings does your cron command you are using match what it shows on there also its -F not --F
  5. Hi @mycheapnet The errors would display on screen when you execute the cron can you please look at that output rather than the System Log
  6. Please try /usr/bin/php -q /home2/myuser/whmcsdata/crons/cron.php -F all -vvv
  7. @Jafar Muhammed Yes, enable the module log, then try to replicate the product creation and see what shows in the log
  8. Are you using the default six theme? Is your client area behind Cloudflare? Have you tried uploading a fresh copy of the Six Theme?
  9. What is your setting on the setup tab for the product @Afees98 do you have it set to only provide access after the payment is made?
  10. Hello @Jafar Muhammed Thanks for your post could you navigate to Utilities > Logs > Module Log > Enable Module Log then replicate the creation, head back to the module log and see what is showing in there.
  11. Hmm that is odd, I would suggest opening a ticket via https://whmcs.com/submit-a-ticket
  12. Is there any reason you purchase from the enom side rather than via the WHMCS integration which is designed to register and renew domains.
  13. @Ron the Web Guy I've taken a look at your Checkout, Register Page & Change Security and all load with a single security question for me, could you please try opening a incognito window and see if this helps please?
  14. Currently, the only way to get newly registered domains into WHMCS is to manually enter the domains via an order in WHMCS, we don't currently have a sync for domain names function built in yet and from what I can see not something we have on in our next release. Are you ordering your new domains from WHMCS or from eNom Direct?
  15. I'd recommend uploading a fresh copy of your WHMCS Vendor Folder - re-applying the hotfix - and if this doesn't work submit a ticket for our team to take a look into this via whmcs.com/submit-ticket:
  16. Hmm, ok that is a bit odd, I think we might need to transition that over to a ticket, before we do that can your share your client area URL here so I can take a quick look
  17. @Ron the Web Guy thanks for your post! Just checking have you possibly setup "What is your Dream Vacation" as a custom field on the client profile? You'll find these under Setup > Custom Client Fields
  18. @rbrownCan you clarify the behaviour you are experiencing please? I ran a test and found when I entered the domain and clicked search I was taken to the client area with the domain name filled in to click search
  19. You would need to leave Require Domain enabled then as WHMCS uses this when creating the product, prehaps if you could explain why you want to prevent someone entering the domain til the end we can figure out a work around for you.
  20. Out of the box, no, you could untick "require domain" on the product but that would mean WHMCS can not store the domain name, are you using a third party system to collect the domain names?
  21. If you are using configurable options @VirtualWorldGlobal you should be able to tick "Configurable Options" on the upgrades tab of the parent product. This will add a Upgrade/Downgrade Options tab in the client area From here the client can enter the additional number of licenses needed This will then create a pro-rata'd invoice for the client to pay. Please note, this behaviour does not apply to addons as they have their own billing cycle.
  22. Hi @Greysoul Thanks for your message, WHMCS does bill on the same day each month, we presently do not support 30 day cycles at this time, the only real way around this would be to manually set the next due date back, but this wouldn't be an optimal solution. Outside of this, you may be able to find a developer to create a hook or customisation, would you like this post moved to the third party developer boards?
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