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About jmginer

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  1. Thanks, this is the reuqest: https://requests.whmcs.com/topic/registrantadministrativetechnical-contact-during-the-order
  2. Hello, I've been a WHMCS customer for 12 years and I'm writing this message to report my discomfort with WHMCS and their lack of interest in correcting the problems. Basically the domain name registration process at WHMCS is bullshit and the problem is that no one at WHMCS cares. - It doesn't allow to define different owner/admin/tech contacts to a domain, all must be the same by obligation, why? Simply because WHMCS has decided that it has to be - We register several domains in one order and all domains must have the same contactID, we force the customer to generate different orders, why? Simply because WHMCS has decided that this is the way it has to be - We talked to WHMCS at CloudFest, they understand our problem... And even after 3 years! everything still works that badly. How is it possible that such a basic functionality as domain registration is so obsolete? How is it possible that after notification by ticket the answer is: This is just the way it is It doesn't show the slightest interest in escalating the failure and being interested in improving the product. I'm really outraged. I don't understand how a panel that is supposed to be for a hosting company has such a bad domain registration process? I really don't understand. How is it possible that after reporting the problem on CloudFest for 3 years in a row, this request is still being ignored? You're going to tell me that I have to make a feature request... Ok, it's been done, for 3 years now! I opened a new request (for a different topic) 1 week ago and it's still in moderation... I'm getting more and more disgusted with this panel...
  3. Hello, I've started using MailChimp and find that the WHMCS connection is not working properly. When the user ticks in whmcs the box to cancel their subscription, this change is not updated in Mailchimp.
  4. Hello, we're having a BIG issue because we have sent the GDPR mail to all customers. We detected that the Opt-out link is only taking effect if the client has Opt-in = 1 For clients with Opt-Out = 0 and Opt-In = 0 (both = 0) the opt-out link is not taking effect, dont setup Opt-Out = 1
  5. Just received a responde by PM, I post here: for everybody I was recently asked to write some code to reproduce the generation of the keys used in those links (they were using an external program for the mass mailing), so I can give you some basic SQL queries that may help you... if a client has opted in, the tblclients.marketing_emails_opt_in value will be 1 and emailoptout is 0; if they have opted out, then those values are reversed.. if they've done nothing, then both should be 0.... SELECT tblclients.email FROM tblclients WHERE tblclients.marketing_emails_opt_in = 0 AND tblclients.emailoptout = 0; so, the above code should give you a list of email addresses of clients who have neither opted in or out... the only caveat I will add is that I wrote that after running the marketing converter, so what that does to the database values I don't know... but if you haven't ran it, then just compare your values to those I describe above and spot of there are any differences...
  6. Hello, I've not still do the Marketing Email Opt-In functionality conversion. I've sent a mass mail to all clients with both links: {$email_marketing_optin_url} and {$email_marketing_optout_url} Now, I want to query a list of clients that don't have clicked any of the links (clients with consent history empty??) How can I filter this clients in the datbase? Thanks!
  7. Hello, in the process of registering a client, we need to force the user to put his tax identification number, only if he is a member of the EU. For the rest of the countries outside the EU, we want this field not to be obligatory. How can we do it? Thanks!
  8. Hello, we have our custom website in ginernet.com and the WHMCS install in cli.ginernet.com (different domains) There is any option to create a affiliate link to our main website ginernet.com? Thanks!
  9. We have the same issue. If we remove the directory protection in cPanel, it run ok. But when we enable, the admin page return 404 error
  10. Hello, I need to add a BCC to only one e-mail template. For privacy and legal reasons in this case, the "Copy To" is not a available option for me. How can I add a BCC to a e-mail template?
  11. This file not exist more, the structure on new cart templates is not the same. Check for example the universal_slider template. The only file to edit is products.tpl and not have any line with the text {if $productinfo.type eq "server"} or similar...
  12. Hello, with the old templates, I edit the file configureproduct.tpl and I edit this to remove the ns and password option in forms. How to edit now in v6 templates? Thanks! {if $productinfo.type eq "server"} <h3>{$LANG.cartconfigserver}</h3> <div class="serverconfig"> <table width="100%" cellspacing="0" cellpadding="0" class="configtable"> <tr><td class="fieldlabel">{$LANG.serverhostname}:</td><td class="fieldarea"><input type="text" name="hostname" size="15" value="{$server.hostname}" /> {$LANG.serverhostnameexample}</td></tr> <input type="hidden" name="ns1prefix" size="10" value="ns1" /> <input type="hidden" name="ns2prefix" size="10" value="ns2" /> <input type="hidden" name="rootpw" size="10" value="{php}echo substr(str_shuffle('abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789') , 0 , 16 );{/php}" /> </table> </div> {/if}
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