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About edherroj

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  1. Yes, those are good points. I just like the way these channels/servers give people the option to receive answers ‘almost’ immediately … but as you said that’s the challenge … instead of waiting for ticket replies. This community is fine I guess, secure and stable is important. Problem is when you face an issue with the product (WHMCS) and/or are in a rush to implement something, that’s when you think about your business and what your paying for these services. Thanks for all the comments, have a good one!
  2. Do you know or have you heard about a good Discord channel for WHMCS users. I think it would be a great way to solve most common issues very quickly. Thank you, -ED
  3. Hello everyone, A couple of months ago I activated the OX App Suite service via MarketConnect and started reselling this great email solution. I noticed almost everything was setup automatically and all I needed to do was to begin reselling. One issue I came across with was that OX App Suite was setup as a hidden product/service and also as product add-on, the problem with this is that the email template that is included as default welcome email for this service, doesn't include important configuration details for the email accounts. More specifically the MX records and other DNS records that need to be setup by the client in order to have this email service work property, are not included. I contacted WHMCS MarketConnect support and got an explanation about this. Basically the DNS details will not be emailed to the customers because WHMCS will not include this information in the welcome email if the service being purchased is an Add-on product. I was told that I could change this service to be a stand alone product/service, and in that case the welcome email will include all details. With this response I see two problems: 1. WHMCS MarketConnect configures the service as I explained in the beginning, as add-on product/service and as hidden product/service as well, so is this intentional or an unknown problem. 2. If I attempt to edit the hidden product/service, it won't allow me to change the pricing nor the module details, only product description and name. Which is another issue that I'm facing, because in the incomplete welcome email the customers receive, the product name is the name of the parent product and not OX App Suite product name specifically. I would really appreciate if any of you know a solution to these issues, or if you can point me in right direction/workaround. I think OX App Suite is a great email service and a great solution for businesses, but the automation part is giving a bit of headache. Thank you, -ED
  4. After a little bit more than a year, I’m facing what I call ... a continuation of vague template design ... but life’s good, that’s the important thing. So, I’m using version 8.1 and the standard cart with a custom template that is just a copy of the 2021 default template. The issue with the captcha is that I enabled it and select only to show up for contact forms ... (domain checker, login, registration and tickets check boxes are disabled) ... but the captcha is showing up on domain transfers page as well, and I really want to get rid of this. Is there a workaround, as usual, to remove maybe the code or using a hook to remove the captcha from the domain transfer page? I appreciate your help and support, always solving WHMCS template developers mediocre work. Thanks!
  5. Yes, this is it! Thanks Brian!
  6. Is there a way to mass delete all emails sent to the clients instead of having to delete one by one in the WHMCS client management area? Thanks.
  7. Hello everyone, shopping cart / review & checkout Not sure if this is a bug or simple poor design but the secondary box that scrolls automatically as you scroll down the page ... or if you open the Debit or Credit Card button ... moves straight to the bottom or to the top, not allowing the user to type the debit/credit card information. I noticed the viewcart.tpl file code line 482 (standard cart) the element has ID = scrollingPanelContainer. I tried removing it to see if this prevents the auto scrolling but it makes it worst. Any idea what class/id to add/remove in order to prevent this behavior? Thank you, -ED
  8. not sure what SCC.tpl file is ... but yes, only one. Actually I have to edit the file within the parent template form in order to make it work ... but just one.
  9. Well, this is funny. 3 years later I'm having issues with a custom order form template not overwriting the parent standard form. It's pulling code from some files, because I did some changes, but the sidebar-categories-collapsed.tpl is giving me hard times. Any ideas why this is happening? I confirmed in General Settings > Default Order Form, my custom form Template has been selected. And also all product groups are using this same form template. Folder structure for my custom form is good, based on docs. Weird thing is, if I go to standard_cart folder and edit sidebar-categories-collapsed.tpl it works. Please let me know, thank you.
  10. Never mind, it worked perfectly, I was inserting the wrong URL. Thank you!
  11. Almost worked! but it's adding the WHMCS installation path url as a prefix of the new url. The result is something like: https://www.mysite.com/whmcs/mysite.com/new-url 😞
  12. Yes, its OX App Suite ... Learn More ... link. I need this to redirect to my website. Do you have a sample hook for this one by any change? Thank you,
  13. Hey Cowboy, I don't think OX offers the aliases option, instead users have to create a separate email account so that they can use it as an alias. In your example sales@ department will have an email account sales@my-business.com ... and so all users will be able to setup that email account as a separate inbox into their personal accounts (like nesting the department accounts) using OX App interface. Regarding question 2 its pretty simple, you just use a good email client, can be Outlook or other, and import/export all email data. But I'm sure you can import/export directly into OX App inboxes. So whatever email client or service your customers are using now, they can easily move to OX App by importing the entire inboxes. Thanks for the comments, good thing we can learn from each other! -ED
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