PowerBoot Web Solutions

We are trying to create or find a point system whereby, each month, a client is credited with a set amount of "tokens" or "credits" (not cash). Then, various activities would redeem a certain number of credits. We would like any unused credits to expire at the end of the billing period. For instance, creation of a custom landing page would redeem 3 credits (equivalent to 3 hours of work). Various requests from the client would have different credit values. We could actually do this with the current credit system of placing a money credit on the client account but we don't want any unused amount to be applied to the monthly billing and we don't want the client to see a dollar value of credits. We want them to see 15 tokens/credits available, order a service that redeems 3 credits, and have the credit bank reduced by this amount (manually or automatically). To clarify, we don't charge hourly for work on a client's site. We charge based on a credit system and currently have to track this externally from WHMCS. Thoughts?

Hmmm. I'll have to explore that. Mine doesn't seem to go to a new page. I'll dig deeper into it. Thanks.

We encountered this issue as well and it was simply to diagnose but difficult to fix. What we found was happening is that clients were clicking the submit button for a new ticket and the message to say that it was subitted successfully would appear at the top of the window but the screen would no automatically scroll to the message. The client thought the submit button wasn't working so they would click it several times. Each time, it would create a new ticket. The only resolution we have found so far is to educate clients to only click once. It's still an issue from time to time.