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About PatInt

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  1. Hi WHMCS - General Release7.10.1-release.1 We have our system set to renew the domain FOC, if the customer renews the Hosting. This works fine, and I understand the renewal dates must be aligned for this to happen, and all aligned. We have the WHMCS service/product - payment type set to recurring, and an annual price set. There's nothing more I can find that relates to recurring payments, but I'm not too sure how this works as it seems that PayPal is setting up the recurring payment, and is taking the payment at the first renewal date, but WHMCS is also raising an invoice for the hosting, and the expiry date does not change, unless the invoice is paid. The recurring PayPal payment and raised invoice don't seem to be related and end up with a double payment from the client. I've searched the support docs and this community, but I'm unable to find the info related to this scenario. Any advice or redirection to relevant information would be greatly appreciated. Thanks
  2. Thanks Brian. I have everything set and it's offering a free domain, as per 1 to 7 above. The part (based on the settings in your Automation settings) is what seems to be the issue. Do you know what they mean by this? It's the part that seems to be the issue.
  3. Hi We provide a free domain with hosting accounts. The Domain is listed in the client's account as £0.00 cost. If the hosting is due on 1st June, an invoice is raised for the hosting, on the 1st May, with the 1st June Due Date. When the hosting invoice is created, a domain renewal invoice is created, and the domain renewal is processed. If the client does not renew the hosting, we have paid for a renewal that the client does not pay for. How do I ensure that the domain is not renewed if the hosting is not renewed? Ideally, I want the domain to only renew when the hosting invoice is paid. Thanks in Advance.
  4. Update: I've followed this: https://help.whmcs.com/m/automation/l/683269-advanced-cron-troubleshooting These are the summaries. 31/31 [▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓] 100% 1 min/1 min 52.2 MiB Sending Daily Cron Digest email Executing System Queue ---------------------- 4/4 [▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓] 100% 1 min/1 min 70.2 MiB
  5. Hi I've been battling with this error showing in the Activity Log: Domain Sync Cron Error: Invalid date format provided: .0Z I've exported the data held in tbldomains and inspected it for errors in any of the date fields, but no luck. The cron is running and confirmed in the server logs. Other cron tasks run without issue. I'm at a complete loss as to how to diagnose this issue... Are there any switches I can add to the cron for testing? WHMCS Ver: 7.10.1 Thanks
  6. Ok, so I set the domain yearly price to say £50 (I wish) and when the hosting is renewed, that £50 is cancelled and the domain renewed?
  7. Hi Brian Sorry to drop back onto this, but I may be getting confused. If the hosting and domain renewal date is the same, and the client doesn't renew the hosting, how do I stop the domain renewal going through automatically. I really don't want to police the renewals to manually intercept renewal failures. Thanks
  8. Thank you all... I'll be in touch shortly
  9. Yes...I realise this is restricted to the current user though. Also the generate due invoices seems to miss anything over 1 month old, so just fishing around for solutions and handy tools as I'm new to WHMCS.
  10. Hi there May I ask what is updated by this? I'm trying to simplify the process of updating due dates, invoices etc, and this sounds interesting.
  11. Hi I'm looking for someone to import data from existing Heart Internet services, into WHMCS, to enable automation of invoicing/suspension and termination of services and domains. Preferably someone that has experience of HI data migration. Thanks
  12. Hi there For the past 10 days, I have been working with 20i to resolve an issue where a WHMCS installation on their platform, does not allow API calls from another, or the same server, within their platform. API calls from outside their platform, into the WHMCS in the 20i platform, do work, which suggests the issue is that the outgoing requests are being blocked. I'm using the WHMCS API example script, so nothing too clever. I have added all the correct API white-list IP addresses etc, but not mater what we try, it won't work. 20i are lost on this. I've tried shared and VPS instances to send the API call. I'm wondering if anyone has managed to get API working on the 20i platform, that might be able to help. Thanks in anticipation.
  13. Thanks Brian I wasn't sure if the fact that the system set £0 as the renewal, when adding manually, meant there was something smart in the background. Off I go to manually edit each order 😞 Thanks for your answer.
  14. PatInt


    Hello 20i For 7 days, I have had a support ticket open, trying to get the API to work inside the 20i environment, without any joy. I have used the standard WHMCS API script as a test script, but that either fails to connect, or takes 15+ seconds to return the results. I have tried the script on the same package, on a VPS and finally, on a Heart Internet shared server. The Heart instance works perfectly. The iOS app (uses the API) works perfectly. All instances where the script is installed within the 20i environment, fail! Today, I have been told that the issue should be passed to WHMCS, by me. As I'm sure you can understand...to have this drag on for 7 days, and then be told to take it up with WHMCS is extremely disappointing. I wonder if you have any additional thoughts, before I start posting to seek resolution in these forums? Thanks
  15. Hi I'm moving clients from one hosting provider's internal system, into WHMCS and to another hosting provider. I'm moving them manually. I have my config set to provide a free domain name when an order is placed for new Hosting and new Domain. When I migrate a clients services, into WHMCS, I create an order for £0.00 which adds the Hosting and transfer for the Domain (new registrar) which also sets the domain cost to £0.00. After accepting the order, I then manually set the Hosting renewal date to match their current date, and set the hosting renewal price. I then set the domain renewal date, but leave the renewal cost to £0.00. If the hosting renewal is January, and the domain renewal is June, How does WHMCS ensure the domain renews? Thanks
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