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graziano_68

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About graziano_68

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  1. I read this in your knowledgebase ( the link you reported above ) We allow up to 5 days after the due date before considering a license unpaid. At that time the license will be suspended until payment has been received. So as an older owner of this license ... License Type: Owned License No Branding Expires: Never and after I paid for years also the renewal support .... If I join the new price , I 'll have the software blocked if I I can't pay for 5 days. "NICE!" 😆 What a wonderful world.
  2. Thank you , subscription , is any product or service which require a future payment on any kind of time period
  3. They ordered a one time setup fee unlimited license , no future payment is required, so for me these have no more an Active status , I will receive a future payment only if they will order a new license . I think that only customers with a subscription active or with future payments active should be considered Active clients. I need a script which set inactive all customers without subscription or with future payments active , or anyone can tell me how to change this using phpmyadmin ?
  4. Hello I have a License Type: Owned License No Branding Expires: Never If I join the WHMCS monthly fee what happens to my installed WHMCS if after some month I have to stop the monthly fee payments for example suppose if I'll have a credit card payment issue ... Will it stop to work or can I continue to use without updates ?
  5. Hello considering the new WHMCS price structure (based on number of active customers) I have a problem . I have about 50 customers which have an active subscription and I consider them ACTIVE client . Then I have various customers which bought a one time fee service and I consider them such as inactive customers , since they do not have to pay me again in future (no subscription), only if they decide to buy a new product . But these customers are set by WHMCS as Active customers . Is there any fast way to set all them to inactive ? In other words all customers which do not have a subscription should set to inactive . Is it possible ?
  6. This is *, go ahead to TrustPilot , g2 and class action soon . Spread this * on Twitter , Web hosting talk and everywhere !
  7. Latest hours I have seen more interest in WHMCS support and finally they started to work on the issue seriously.
  8. I am still fighting with this issue, WHMCS support still useless ( ticket JMX-068891 ). In few words everything works in WHMCS but various files in /public_html/whmcs/modules/gateways/callback returns a 500 internal error https://mydomain/whmcs/modules/gateways/callback/index.php works but various other files in the folder https://mydomain/whmcs/modules/gateways/callback/stripe.php https://mydomain/whmcs/modules/gateways/callback/paypal.php returns a 500 internal error . In the log there is nothing useful, all error logs sets to show any possible error. I asked support to debug the file using a decoded version, but they ignore my request. Damn , what can I do now, since the file are encrypted and support is useless ? I tried to reupload all v8 files it didn't help too
  9. I have no fatal error in logs , I have only this [20-Nov-2020 13:34:30 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:34:30 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId Still waiting a solution from support.
  10. I found this in /home/myuser/public_html/whmcs/modules/gateways/callback/ (the folder where is located stripe webhook) [19-Nov-2020 11:23:46 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [19-Nov-2020 12:08:59 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [19-Nov-2020 13:53:30 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [19-Nov-2020 13:53:30 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [19-Nov-2020 14:09:12 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [19-Nov-2020 16:11:03 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 06:26:46 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 06:26:50 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 06:26:50 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 06:26:50 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 06:26:52 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 06:35:39 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 06:35:39 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 07:35:35 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 07:35:35 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 08:03:28 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 09:34:43 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 09:34:43 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 11:29:36 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 11:34:40 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 11:34:40 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 13:10:14 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:15:50 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:15:54 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:15:54 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 13:15:56 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:15:59 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:22:10 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:22:10 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:22:13 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:22:13 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 13:22:14 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:31:25 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:31:25 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId [20-Nov-2020 13:34:30 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: id [20-Nov-2020 13:34:30 UTC] Stripe Notice: Undefined property of Stripe\StripeObject instance: clientId
  11. regarding php error_log are you talking about this ? /home/myuser/public_html/whmcs/error_log
  12. debug is ON , however no error reported when I change credit card details .
  13. Hello after updating to version 8 I continue to receive from Stripe email reporting that Webhook is failing. I checked in my Stripe Payment gateway and all is correct (Stripe API Key e.g.) and I can receive payments from Stripe. I understood from stripe logs that the problem happens when a customer tries to update credit card . Stripe log is reporting HTTP status code 500 (Internal Server Error) in Apache logs I see this 54.117.205.235 - - [20/Nov/2020:07:35:38 +0100] "POST /whmcs/modules/gateways/callback/stripe.php HTTP/1.1" 500 - "-" "Stripe/1.0 (+https://stripe.com/docs/webhooks)" and in Stripe admin section I see this Failed payment_method.updated evt_1HpTDZHdgpOFjtGMaZVln7uq Nov 20, 6:35 AM Response No response body I contacted WHMCS support ( ticket JMX-068891 ) on 19th Nov 2020 (03:21) but they does not seem interested to solve the problem. They replies very slowww and are asking me for errors in log but I have only the error shown above. Anyone can help me to solve this issue ? Thank you
  14. Please Brian or anyone who can help, another question, I would set OFF terms of service acceptance if a customer ordesr a product ID 5 OR I would provide the customer another TOS link (not the default TOS link set in WHMCS) if the if a customer orders a product ID 5 . Is it possible ?
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