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  1. Dear All, Is it possible to enable 2FA authentication for selected clients only whom always raise payment dispute due to fraud? Any advise? Thank you
  2. Hi All, Im using monthly recurring billing cycle as it has the option for client to request for cancellation. Is it possible to disable/prevent the monthly invoice being generated which will trigger email to client? Under Automation -> Billing setting , if I set 0 for Enter the default number of days before the due payment date to generate invoices (Advanced Settings) Does this work? Thank you
  3. Dear Team, We currently selling KVM VPS which is running monthly billing however we are looking at selling Cloud VPS which will be running hourly. Due to the automation setting which is set default for both KVM and Cloud products. Is there a way to separate them? or rather to have WHMCS(selling KVM )installed in client folder while as WHMCS(selling Cloud) installed in another folder called cloudclient? Thank you
  4. Dear Team, Have anyone encounter, no new notification alert trigger to billing mailbox whenever there is new tickets raised by clients? I have attached Support Department -> billing setting , Staff Mgmt -> Admin Roles , and tbladmin Thank you
  5. Dear Team, I cant start for the upgrade at all. Unable to Perform Automatic Updates Automatic Updates require a writeable directory for staging files during an update. The temporary path that is set currently cannot be written to. Please check and correct the permissions. Cannot create cache directory /public_html/example.com/whmcs/WHMCSupdate/composer/cache/repo/https---releases.whmcs.com-v2/, or directory is not writable. Proceeding without cache Cannot create cache directory /public_html/example.com/whmcs/WHMCSupdate/composer/cache/files/, or directory is not writable. Proceeding without cache Loading composer repositories with package information Updating dependencies - Installing whmcs/whmcs (7.10.1) Downloading [RuntimeException] /public_html/example.com/whmcs/WHMCSupdate/composer/b43db62e does not exist and could not be created. update [--prefer-source] [--prefer-dist] [--dry-run] [--dev] [--no-dev] [--lock] [--no-plugins] [--no-custom-installers] [--no-autoloader] [--no-scripts] [--no-progress] [--with-dependencies] [-v|vv|vvv|--verbose] [-o|--optimize-autoloader] [-a|--classmap-authoritative] [--ignore-platform-reqs] [--prefer-stable] [--prefer-lowest] [-i|--interactive] [--root-reqs] [--] []... Any advise how to set the right folders permission? I have checked the folders currently is set to 755
  6. Dear All, For my Automation Setting, I have enabled Tick this box to send the Service Suspension Notification email on successful Suspend. This Service Suspension Notification is under Product/Service Messages. However when this email is triggered. the fields for {$invoice_num} , {$invoice_date_created}, {$invoice_total}, {$invoice_date_due} and {$invoice_link} is not captured Your payment method is: {$invoice_payment_method} Invoice #{$invoice_num}Amount Due: {$invoice_total}Due Date: {$invoice_date_due} You can login to your client area to view and pay the invoice at {$invoice_link} Any advise? Thank you
  7. Dear All, Anyone come across For Configurable Option for Regions If I have 3 datacentre in New York, I have to indicate 1)nyc1|New York 1 2)nyc2|New York 2 3)nyc3|New York 3 This might be confusing to clients. is there a way to group them together and label as New York? Thank you
  8. It seems fine , billing - 3 but whenever create new ticket, the Department drop down list will only reflect Support and sales. Is there anyway to add billing ?
  9. Dear Brian I have check, role id tally however I spotted there is supportdepts which indicate (1 to 5) not sure if this is meant for sales, support, billing and IT security? For Roy is 3 -> meant for billing? how do I check what does the number stand for which department? Thank you
  10. Dear Dennis, Not sure if you are refering to this
  11. Dear Dennis. as attached is the billing department
  12. Dear All, Currently when we try to open new ticket for client, we will choose the dropdown list under Department (however currently is sales and support) In regardless, I have changed in Setup -> Staff Management -> Administrator Roles / Administrator User , or Setup -> Support -> support Departments, all I have added billing team. However billing is not reflected in the dropdown list under Department for Opening New Ticket. Ay advise how to allow a billing department to open new ticket to client? Thank you
  13. Dear Brian, They are renewal invoices auto generated by WHMCS Currently Im delaying one of the services due date to 1 week later to prevent this to be auto generated while trying to find the permanent solution. Thank you
  14. Dear Team, Is there a way to prevent a specific invoice ( 1 out of 3 invoices) to be trigger to the customer while the remaining 2 invoices will be trigger to customer? If possible, is it automated triggered or has to be manually triggered to this client? Thank you
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