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About ABI

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  1. Hi @brian!, Yes, I also believe it is related to grace and redemption period. However, our isolated case regarding cancellation of invoice issue is just after 24hrs of the due date(which is also the expiration date of the domain) of the invoice. I also reviewed the expired, grace, and expiring domains by doing manual cross-check of records from the registrars and it appears that status of invoices has no issue. Thank you @brian! for your response. :D
  2. Client status doesn't change, @pRieStaKos. But yes, it's a weird case above v7 and this issue only reflects on one of our clients while the rest are in good status invoice. I am now thinking to produce evidence for bug submission but I have no enough time. lol Anyway, I'll update this thread again if I have some good news to tell. ūüėÖ
  3. I tried some experimental approach for observation purposes using below configuration/steps. Hopefully these will help resolve the auto-cancellation of invoice after a month with "Unpaid" status. 1. General Settings > Domains (tab) > Domain Grace and Redemption Fees = ENABLED 2. Settings > Products/Services > Domain Pricing; a. Tick the selected TLD to apply (e.g. .com, .com.ph, .org, etc) b. Bulk Management (right side) > set the Duration of "Grace Period" and "Redemption Period" to 30 days. I leaved the price un-configured since for now I don't want to charge the clients for such events(GP and RP). I still have to observe the status of those invoice if the above setup will solved the issue.
  4. Hi @pRieStaKos, I also checked those configurations and I can't find the options to halt invoice cancellation after a month in "Unpaid" invoice status.
  5. This also works for me. Great appreciation for JDC
  6. Welcome to WHMCS.Community ABI! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.


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