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perlancar

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About perlancar

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  1. Update: the problem is solved, via support ticket to WHMCS. It's not a bug, but a configuration issue. Setup > General Settings > Localisation > System Charset needs to be set to utf-8, not e.g. iso-8559-1.
  2. Hi brian! Thanks, I've submitted the support ticket. Yes, I've tested using the admin templates blend as well as v4, the problem happens on both.
  3. This issue might have something to do with the rich text editor. We also experience empty content when saving email templates and have to disable the rich text editor. Is there a setting to disable rich text editor when replying to tickets?
  4. When staff replies a ticket and the message contains non-ascii characters like ’ (U+2019 : RIGHT SINGLE QUOTATION MARK), the reply becomes empty. there is no empty message, the reply got posted, it's just that the message is empty. the message also doesn't get recorded in the database. When client does this, at least the reply got rejected with the error message that she didn't enter any message (so yes, the message becomes empty again, but at least the user gets an error, she will be confused though). Any solution to this? Should I submit a bug report? The database tables tbltickets and tblticketreplies already have their default charset set to utf8.
  5. Welcome to WHMCS.Community perlancar! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

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