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xlegends

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About xlegends

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  1. xlegends

    Promotions

    Thanks to both of you for the help.. Regarding my 2nd question. Due my misunderstanding between active product or active order. My products are already set to terminate on 8 day of expiry requiring them to order all over again after that point. That was the reason of my 2nd question once that product is terminated, then they can use the promo code again which you've answered. Im just not clear of the terminology of "order" I thought the order is a temporary process to active a product.
  2. xlegends

    Promotions

    ok I got it. What I did is use the built in price updater and changed the product price from 19.95 to same price 19.95 and it caused a refresh which then made the $5 edited coupon work for recur and now shows 14.95 for those who used the $5 off coupon as 1 time thing before I made it a recur coupon.
  3. xlegends

    Promotions

    You're right, In the product tab, the first payment amount was $14.95 and recurring amount 19.95 despite the fact I changed the promotion setting for the same coupon they used to "recurring" but as mentioned, I did it after their first purchase. For 1 client, I went in their product tab and clicked the box next to the price Auto Recalculate on Save and it did recalculate it correct, there's gotta be a way to mass correct them
  4. xlegends

    Promotions

    Hi guys, Quick 2 questions on Promotions. I made a $5 off promotion with expire date and no recur Question #1 A week later, I changed the promotion settings to allow recur and expanded out the expire date Will this take effect for the clients who previously ordered the product under the previous terms of not allowing recur. I believe so as it now saying recur in their product tab. Question #2 Apply Once / Client - Apply only once per client globally (ie. only one order allowed per promo) I have this enabled. If their product expires and is terminated. Will they be able to use the coupon code again? That is if they order again the same product while their old invoice/product remains terminated.
  5. xlegends

    Client Area Product Details

    Their order form, not order community.
  6. domain.com/clientarea.php?action=products Clients are able to see product details, those details come from custom fields of their order community. Why cant these see their username/pass of that product? The username/pass are built in from at products/Services tab products/Services - Other Services Module: Auto-release
  7. xlegends

    Credits

    ok cool, thx steven.. Cause I noticed with manual pay, they do have the option to save the credit for another time.
  8. xlegends

    Credits

    While we're on the credits topic, if a client has a pending credit but is on Auto CC process, will the credit be taken off the invoice without user interaction?
  9. xlegends

    Credits

    Ok thanks chris, I look the "Pure Comparison" now.
  10. xlegends

    Credits

    I've investigated this further and the issue is happening on only 2 default templates. Template Six - Default Order Form Template - Boxes - Modern Please report this bug, latest version of Chrome
  11. xlegends

    Credits

    Hi, I have a question regarding client credits. When applying a credit to client, the credits do display in generated invoices for them to use. However, there is no option to use it during new orders unless the charge fails or mail option is used. In other words, the invoice has to be generated first and displayed. When making new orders they dont see the generated invoice until its paid so they never have the option to use the credit until its paid and too late.
  12. xlegends

    Renaming a product

    thank u
  13. xlegends

    Renaming a product

    Hello, I am discontinuing a product and most clients agreed to upgrade to a new product. Price and details are the same, however, I want to just rename the old product to the new product so their renewal invoice for old product will be labeled with new name for easy transition so they dont have to order all over again. This will help with retention. Is this all I have to do and rename the old products from products services or will the newly generated invoiced still use the old name even after the change.
  14. xlegends

    Invoice generation issue

    in my case I converted the cycle from one-time to monthly and just didnt wait long enough for next cron process.. Be sure u uncomment ; timezone in PHP. Ive made that mistake before. check help - system health to see if it complains about time zone You may also want to use a time-sync server. Webmin has a built in module for this under hardware.
  15. xlegends

    Invoice generation issue

    Ok after running that command 56/93 invoices were generated of those 93 clients who are within 10 days of expiry. Looks like its working now. I think what happened was I made the change after the daily crons digest daily cut off time last night. I would have generated them later tonight.
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