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graisbeck

Level 2 Member
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About graisbeck

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  1. graisbeck

    Domain transfer away

    I only use ResellerClub, so yes, I believe so.
  2. graisbeck

    Domain transfer away

    Thanks for that bear. After reading the documentation, I understood that this process was meant to be automatic. But, obviously on this occasion something went wrong.
  3. graisbeck

    Domain transfer away

    Three days ago, one of my clients started the process of transfering their domain to another provider to resolve an email issue but wanted to keep their website with me. I can see that the domain is no longer with my registrar (ResellerClub) and by checking whois I can also see that the domain is now with the new provider and the nameservers are mine. The problem is when viewing the client's profile> domain tab within WHMCS admin there is a 'Registrar Error Website does not exist for ' error. The status is still active, do I need to change this manually? Thanks in advance.
  4. graisbeck

    Support tickets

    Great, thanks brian!
  5. graisbeck

    Support tickets

    Solved it - I hadn't configured email notifications in 'Setup>Notifications'. I've still not sorted this out - This is when the ticket is meant to ask the customer for a feedback rating.
  6. graisbeck

    Support tickets

    I've attached a couple of images to show the notification settings.
  7. graisbeck

    Support tickets

    I've added a billing department and website design support department both with their own email addresses, then added the Assigned Departments to my role. The problem is that when testing, I dont get an email notification, but they do show within WHMCS admin and the client receives an auto response. I've looked at the relevant WHMCS documentation and I'm sure everything is set up correctly but obviously, it's not! Also, I noticed the when the client receives an answer to their ticket via client area, the stars do not display only boxes where they should be, looks like fontawesome issue, perhaps?
  8. graisbeck

    Deleting product group

    Thanks for your help again brian! All is in working order again 😀
  9. graisbeck

    Deleting product group

    Found it! this was missing; use WHMCS\View\Menu\Item as MenuItem;
  10. graisbeck

    Deleting product group

    brian!, I've tried putting the code into SideBarFaicons.php as set out below, but I'm getting a 404 error: <?php # Categories Sidebar Icons for @graisbeck # Written by brian! add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar) { $CategoriesSidebar = $secondarySidebar->getChild("Categories"); if (empty($CategoriesSidebar)) { return; } $CategoriesSidebarChildren = $CategoriesSidebar->getChildren(); $IconsToSet = ['Shared Hosting Plans'=>'fas fa-server fa-fw','Email Hosting Plans'=>'fas fa-envelope fa-fw','spamexperts'=>'far fa-at fa-fw','symantec'=>'fas fa-lock fa-fw','sitelock'=>'far fa-shield-check fa-fw','weebly'=>'fab fa-weebly fa-fw']; foreach($CategoriesSidebarChildren as $CategoryKey => $CategoryChild) { foreach($IconsToSet as $label => $icon) { if ($CategoryKey == $label) { $CategoriesSidebar->getChild($CategoryKey) ->setIcon($icon); } } } });
  11. graisbeck

    Deleting product group

    Haha!! I didn't want to mention any names 😀 Thank you for rewriting that hook brian!, it's very much appreciated. I'll put that back in later today.
  12. graisbeck

    Deleting product group

    I believe I've just solved it by removing the hook in SideBarFaicons.php, then hid the product group.
  13. graisbeck

    Deleting product group

    After checking with Jack at Zomex, he said that issue 1 is a problem with a WHMCS. WHMCS are saying the issue points to a custom hookpoint as mentioned in their reply - I came across an old thread of mine which might shine some light on it - https://whmcs.community/topic/271437-add-menu-item-to-home-shortcuts-navigation/ Any help would be appreciated!
  14. graisbeck

    Deleting product group

    Thanks for your help brian!
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