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WHMCS Customer Service
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About WHMCS NickH

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    WHMCS Customer Service & Licensing Specialist

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  1. He mentioned in his 2nd post that he has a valid license. If he contacts us we can work with him to see if he's eligible for a development license 🙂
  2. If you have a license from a reseller, as seems to be the case here, we can still offer a paid development license for a one-time fee of $45.00 (as of this writing). @hostcupidFeel free to reach out to the Customer Service or Licensing teams to inquire on a paid development license.
  3. Hey Darren, When you ran the force cron command, did it fully complete? Did you try enabling Display Errors and running the command to see if any errors come up? It is also good to check your cron in your control panel to ensure it is running every 5 minutes. Some crons are only running once a day which can cause the daily cron tasks to not complete properly. Another possible issue could be a time zone conflict. If you navigate to Setup > Automation Settings in your WHMCS admin area, the time in the green box should be within 5 minutes of the time in the upper right hand corner of your admin area. If it's not, this could mean your cron is not set to run every 5 minutes, or that there is a time zone conflict. If you're still having issues after checking these things, feel free to open a ticket with us including your WHMCS admin and control panel logins. Our staff will be happy to take a look.
  4. Hey Ant, You can disable backups by visiting Setup > Other > Database Backups in your WHMCS admin area. From there you can configure your backups or disable them. We also have other options besides email backups that might be slightly less resource intensive if you want to give those a try as well.
  5. Hi oricle, As Damo noted above, you'd want to enable the Display Errors at Setup > General Settings > Other tab. This would enable you to see the exact error. Based on your description, the most common thing I see come up with the same symptoms is an issue with the PHP setting for date/timezone. Should this be the issue, you can resolve it by ensuring the "date.timezone" setting in your server php.ini is properly set. If you can't access the server php.ini, you can also fix this by adding in the following code to your configuration.php file: date_default_timezone_set("TIMEZONE HERE"); You can find a list of acceptable timezone entries at: http://php.net/manual/en/timezones.php If you continue to have issues, please feel free to update this thread or open a support ticket
  6. Hi everyone, I am sorry to hear that you are having an issue with file corruption. This is a known issue that is happening exclusively on HostGator servers. Unfortunately, WHMCS does not have any information on what is causing this problem or how to fix it at this time. We would recommend that you try to upload a fresh copy of all the WHMCS files to see if that resolves the issue. If that does not resolve the issue, we would recommend that you reach out to HostGator Support @ http://support.hostgator.com/ with this issue, as the corruption appears to be happening due to issues with their servers. If you are NOT a HostGator customer and are having this issue, please open a support ticket with us and we will investigate the issue for you. Thanks.
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