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MvdL1979 last won the day on September 20

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About MvdL1979

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  1. Okay, small follow-up. I have found a work-around. Maybe useful for others as well. I created a new product group (named it something like "Various") and moved all "(Hidden)" products to that group. I also changed the following for each product to make sure that they could not be selected. Put them on stock control and stock at 0 Changed their status to "Retired" I also moved the new product group (Various) to the bottom of the page. Ofcourse they are still there, but my other product groups are better organised now. Sidenote; I would recommend to not change the name to something like "Old products" or similar as it would show up like this under the customer's panel. Therefor I used the term "Various" which would cause less questions asked obviously. But if someone has a hook to hide a certain product group (e.g. with ID 16 in my case), that would be sweet. Obviously this is not a real solution and only a simple workaround, but in my case it works good enough for the time being! I hope this helps others as well. Regards
  2. Hi all, Is there a solution in hiding products completely from the admin interface with the status (Hidden) under "Products/Services"-section? There are quite an amount of products which are not used anymore (but I cannot delete them) which makes the products view page in the admin section really look unorganised. Maybe someone has a solution for this? I just want to get those products with (Hidden) gone from my view. Nothing else. Thanks in advance. Regards
  3. Hi all, I am testing a migration from WHMCS v6.x to WHMCS v7.x which is working for the most part so far. Though I am still running PHP 5.6 (for that I will have to get support in updating custom hooks/modules). Anyways, I am using a custom email template for admin, called "Order Article Codes". This was done by a module/hook (which worked in WHMCS v6.x). The module itself seems to be working without issues in the admin section (under "Modules"). However the issue is, is that it's not sending that admin email template to me. I have enabled "$smtp_debug = true;" in the configuration.php file. But no information whatsoever. In the "Activity log" I did notice something weird: Admin Email Message Sending Failed - Email Template Disabled. ...but, this is not true! I have enabled that admin template and it even shows that it's activated?! See also included screenshot. Anybody an idea where else I can look? I will look into the MySQL database. Regards //edit In the MySQL database it also shows "disabled: 0", so in other words it's enabled. :S Will keep searching in the meantime.
  4. I also asked that before; but you cannot remove it. However it's indeed only for admins who see it.
  5. Hi everyone, I am looking for a few recommendations on trustworthy developers who can convert a few scripts from WHMCS v6.x to WHMCS v8.x? I asked Brian! however he seems to be busy and is not reading any of my private messages unfortunately. So maybe someone has experience with this and can put in a few recommendations? Thanks in advance. Regards
  6. Maybe the ability to remove / disable unused features completely to make it more light weight and usable. Sometimes it feels slow, though the used hardware is more than capable. Also better order forms would be nice (along with better mobile support, as mentioned earlier ofcourse). And since we are asking for the impossible; I want to be less handsome and be rich. 😛
  7. They also should make things more mobile friendly. A lot of customers use their mobile phones to place orders and they all say it's not so friendly to use. On an iPad or other tablet it's better though. But then again, we are talking about WHMCS. So in order to get anything like this, you have to request a feature and we all know what happens with those (mainly). Sounds more like wishful thinking. Haha. We had a developer who was creating a completely custom written system (with only the things we needed), however due to tragic events that stopped unfortunately. Oh well.
  8. I have two cents to add to this, as I only stumbled upon this community thread today. Fire everyone in WHMCS (removed - Rule 2.2 community guidelines) and make brian! CEO. He is the best person around. Support with WHMCS itself (not including brian! here obviously) is pretty bad to mediocre (and then I am still being very optimistic). One of the many, many, many negative experiences with WHMCS's staff was an issue with the license (monthly lease No Branding) on IPv6. Apparently the license was given out on IPv4 and we never tested IPv6 (as we didn't have an IPv6 address at our office ISP) on our main website. Anyways about a year ago we received also an IPv6 connection at the office from ISP (mind you, I am not talking about the server or the server's connection at the datacenter; apparently that's all the same with WHMCS support staff). When I needed to login into our WHMCS admin interface, I was shown the following message: The license key has been entered incorrectly The domain being used to access your install has changed The IP address your install is located on has changed The directory you are using has changed I was like... Well you understand. Then I visited the website and I noticed it was showing "Powered by WHMCompleteSolution" everywhere! Totally unacceptable as we have been paying for the "monthly lease with No Branding"-license for many years. So in other words; everyone who visited our main website on an IPv6-address was shown this garbage. Obviously I was furious and created a support ticket and I did some more digging on this subject. Apparently (at that moment) someone already created a request for this 5 years (!) ago: https://requests.whmcs.com/topic/allow-ipv6-and-ipv4-in-licensing-module Apparently you needed to inform WHMCS about your server is also supporting IPv6, otherwise the license would only be active on either one IPv4 or IPv6, but not both at the same time. Sigh. It took several tickets for them to "understand" the issue, but still they didn't see any harm in it. Ofcourse it's very professional to show garbage text "Powered by WHMCompleteSolution" everywhere on your website towards your customers. What would customers think? I can only guess, but nothing positive. I wouldn't place an order if messages like that are shown on a website; it would put me off and I wouldn't entrust them with my order to be quite honest. So that message was being displayed for almost 5 years on our website (and ordering system) for anyone who visited the website through an IPv6-connection from his ISP. I asked WHMCS several times why customers were NOT informed about this (at all). They (again) didn't see harm in it apparently. Sigh. Apparently they did "understand" one thing as they created a KB article shortly after: https://www.whmcs.com/members/index.php/knowledgebase/303/Can-I-use-WHMCS-in-a-Dual-Stack-IP-Environment.html But obviously the "damage" was already done and (like always) WHMCS does not care for one bit at all. WHMCS is only here to make money and as much as possible. All staff, in my humble opinion, are completely incompetent and only give useless answers. As I have mentioned many times before and I will mention it one more time (just because he deserves it) brian!, YES BRIAN! is really the only helpful person (on many, many occasions), which we have dealt with in the 5+ years now, who has always helped us. In those 5+ years we have filed only 19 support tickets with WHMCS and 99% we received bogus answers and bogus support answers. Their main (returning) "answer", which I received the most times when they couldn't comprehend the issue, was "Sorry, WHMCS does not support that, but you can always make a feature request for it!" for e.g. simple things which should work out of the box; like working VAT (which didn't work correctly back then). Or what about moving the domain check to the last page (for servers, hosting, etc.)? Simple things, which should have been possible from day one. When a potential customer has to enter a domain name first to view prices, they are most likely to be put off and move to a different provider. Ofcourse we can remove the need for a domain name (unwanted) or create a custom field for it on a later page, but that's not the point. Also modifying this is not possible, because that part is encoded and thus cannot be changed or moved. Sheesh. I think we have lost several potential customers because of this. We even had several complaints about this. And what does WHMCS do about it? Simply nothing. Oh wait, that's not true; as you can create a feature request for it. Sigh. And this is the company which advertises themselves with, and I quote: "We pride ourselves in listening to customers." Biggest joke of all time... I wouldn't be surprised if my post gets removed by staff as they really cannot take criticism or (real) complaints. It's either that or they will simply ignore the whole story and create a reply which is useless and has nothing to with the experiences / issues we have had in the past and now with WHMCS. Unfortunately there are no real solid alternatives out there. Otherwise we would have moved away a very long time ago. It's not a healthy way to treat customers with incompetence and treat them like complete idiots. Luckily brian! is still around (and hopefully for some time) as he is and will always be a major assit to WHMCS and it's customers...!!
  9. Hi brian! 😂 Man, I must have overlooked. Thank you! 🙂 Apparently you should always use one "?" in that kind of URLs. Stupid from me. Have a very nice Christmas and the best wishes for 2019 in advance. Regards
  10. Small update; made some progress. You have to start with the lowest configoption number in to make them work both. So the only thing not working is the promo code now.
  11. Hi all, Normally I hassle brian! with these kind of things, however I noticed he took a (well deserved) break. ...so I hope someone else can provide some urgent help or shed some light on my issue. I followed the information as described here: https://docs.whmcs.com/Linking_to_WHMCS However, my link doesn't fully work for some weird reason. There are two things missing from my order link: - the 2nd configoption I pre-defined - the coupon code is not being applied The coupon code is the least of my issues, but the 2nd configoption not being used is. I am using the following link: cart.php?a=add&pid=98&billingcycle=annually&sld=domainname&tld=.com&configoption[106]=538&configoption[99]=428?promocode=extra10discount This should normally work, right? ....or am I doing something wrong here? I hope someone can help me out with this or provide some thoughts. In the meantime I will try a few more things. Thanks in advance. Regards
  12. Watch out for ModulesGarden. They are really overpriced. I would look into alternatives, because there are several others who do an excellent and fast job at 1/4 of the price. And, unlike ModulesGarden, they actually support future upgrades (well most of them at least). This is based on my own personal experience.
  13. They removed the DEMO, because the bugs which could be reproduced
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