sitesdoneright

I tried the hotfix and it didn't work. I use Yubikey to 2FA. What worked for me was going into my record in tbladmins and cleared out the values for authmodule and authdata by setting them to '' (without the quotes! just [empty]). Then I was able to log in where it prompted me to set up my Yubikey. I did so, saw that 5.3.9 was the current version and then immediately upgraded to 5.3.10. I then logged out and logged back in and it worked fine.

Hi, I've been stumped on this one and was wondering if this was possible. When the support ticket system sends out an e-mail to a customer, WHMCS allows for that customer to send an email reply to that email and it will be picked up by the support ticket system and the ticket will be updated. Awesome! That's all set up and works great! My problem is that the ticket update (when you log in to the support ticket page in WHMCS) looks like this: --------------- My reply is here. On Mon, Mar 11, 2013 at 3:02 PM, My Site <sales@mysite.com> wrote: > > Email not displaying correctly? View it in your browser.<https://mysite.com/clients/clientarea.php?action=emails> > > Visit our website > *http://mysite.com<http://mysite.com/?utm_source=template&utm_medium=email&utm_campaign=clients> > * Hello Client Name!, > > Thank you for contacting our support team. *The details of your ticket are shown below. * > > Subject: Blah blah > Priority: Medium > Status: Open ...etc.... --------------- Is there anyway to make it so when the cron runs and turns the e-mail reply from the customer into a ticket update, that the email blob quoted in the reply doesn't become part of the update??

I contacted my web host (since my license is WebHost) and they fixed the problem. Nothing to see here! Carry on!

Thanks, I will do that. I was just trying to exhaust all possible avenues before submitting a support ticket. I was hoping it was something I my end. Thanks!

Just a few clarifications: This is my WHMCS account that is suspended. I'm not a customer who uses WHMCS secondhand, I run the site and WHMCS is installed on my site for customers. To my knowledge, no one has ever installed WHMCS on my domain ever in the past. I bought my domain from a squatter, but it's always just been squat. Should I just bite the bullet and open a WHMCS ticket and ask kindly?

So I log in today and see my admin is blocked off. Then I log into WHMCS and see this: Product/Service: Licenses - Web Host License Suspended Suspension Reason: Blacklisted Domain Uh oh. :-( Has anyone gotten this issue? Because I'm a webhost customer and not a "full" customer, I don't want to bother WHMCS by opening a ticket. I contacted my WebHost who said "they'd get back to me" but that was 24 hours ago. My guess is this may be relevant: my IP changed (to install the SSL) and my license broke. So my host updated my license, I was good for about 48 hours, now I'm "banned". I hate to bother support if I don't need to. Has anyone else seen this? If so, is there anything I can do on my part to rectify?