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Ithiel

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About Ithiel

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  1. He just replied!!! Oh my word, he replied! @Kian has investigated the issue and posted an update to my ticket. He's made a number of fixes, and while there are still some bugs (most minor but one is a show-stopper), we are SIGNIFICANTLY closer to a resolution. Hopefully he can address these last little bits quickly, and we'll finally be up and running. I am literally giddy with excitement at the thought of having this matter resolved. 😄
  2. yuuup :'-( I finally managed to get a reply back on Jan 20th (below) where he begrudgingly promised to look into it (while also complaining that he was spending too much time supporting other vendors products instead of his own), but then refused to actually reply to the new ticket he instructed me to create. At this point, it seems pretty clear that he is more interested in playing the victim card and posting random community support posts on the WHMCS Forums instead of actually doing the job people paid him for (even when they offer him more money to actually do it). I just want my affiliate program to function correctly. Hell, it functioning at all would be an improvement. Fortunatly, WHMCS Support have said that as long as I keep it classy, I'm welcome to chase him across the forums and hound him to fix the problem as much as I see fit... so I guess that's my life now. 😕
  3. Starting to wonder if this is @Kian's general approach to supporting his (paying) clients too. 😕 Even when he says he will actually look into things, he goes radio silent for a month (or six) - all the while providing indepth support for random WHMCS Community posts instead of looking after the people who buy his products/services.
  4. I'm glad Kian was able to help you. Unfortunatly, it seems he only supports the people who aren't actually his clients. Those of us who spent money on his software are left wondering if he will ever reply to our tickets 😕 It's kind of funny, really... When I've asked him why he doesn't reply to tickets, he often complains that he has no time because he is busy helping people on these forums with general WHMCS issues or helping support other products. I just wish he showed the same enthusiasm for supporting his own clients.
  5. Hi @Kian, The ticket was submitted a little over a week ago, and includes a breakdown of a minimum viable product outcome that would work, which I hope simplifies things enough to allow this to get sorted quickly and easily. In the ticket, I also highlighted a bit of my personal situation and how this issue impacts/relates to it. Your attention to this would be greatly appreciated. Ithiel
  6. As infuriating as it is when I'm on the receiving end of the 'supported ended' stick, I tend to agree. It just isn't practical for a developer to continue long term support for a platform that the platform's developer has EOL'd. Ticket submitted 🙂
  7. Thank you. I will submit a ticket today. As mentioned, it's not just a case of GST compliance - it won't even allow affiliates to click the 'request payout' button. 😐
  8. @Kian - what about a fraud check process for when you buy modules for WHMCS in November 2019, but it still doesn't work by January 2021 - and the developer refuses to reply to any of your tickets, messages or posts?
  9. Awesome! And how do people get the affiliate system they bought from you to work, @Kian? 😐 .... he says to draw attention to the over-one-year he's been waiting for Kian to fix a plugin, but at the same time saving this genuinly helpful script because it will come in handy once his affiliate program actually works.
  10. Over a year since the GST compliance was released for Cm/Bx, yet the affiliate system is still completly inoperable for me. Initially, while it ignored the GST Rules all together, it would at least allow affiliates to request a pay-out.... it just generated invoices (bills) for affiliates instead of an RCTI saying that they would be paid (not factoring in GST either). However, after Kian's first investigation into the matter in July 2020, affiliates can no longer request a payout at all. The system is completly unusable in its current state and I have been pleeding for any sort of support/assistance in resolving this issue for months, yet my messages continue to go unanswered.
  11. On November 21, 2019, @Kian released an update to make Commission Manager compatible with Australia's GST rules. Sadly, it didn't work. Payouts were initially generating invoices as bills (so a $10 commission would make an invoice saying the affiliate received a $10 invoice) and everything that was discussed about GST was completly ignored by the system. After months of back and forth, @Kian finally had a very brief look at it... after which the system became completly inoperable, where users could no longer request pay-outs at all. A giant step backwards. Since then, nothing. Months rolled on, and it's now 2021. @Kian refuses to reply to messages, he refuses to respond to support tickets, and refuses to respond to community posts. This has been lodged with WHMCS Support, his marketplace account flagged for his refusal to support his products, and I've been given tacit approval to stalk him across the forums to kick up a fuss as much as I am able - as long as I keep it "classy". I gave Katamaze/Kian another oppertunity to respond over the holiday period, warning him that I'd kick up more 'public' fuss if he continued to refuse to reply. His silence is my answer. Guess we all know what happens next 🤷
  12. Hi @Kian, In Mid-September, you said that you would ask your colleague to take a look at our issue. We are now three months on from that post (over a year since we purchased the software), but the only responce we've had from anyone at Katamaze was that our ticket was closed. I really can't stress this enough - I need this to work. I have already offered to pay more for the fix if that's what it takes. I need this to work, and I need it urgently. Can you please respond. Regards, Ithiel
  13. Glad to see I'm not the only one who was suprised to get a random invoice from these guys. In my case, it was for $800 USD! #NotImpressed
  14. Hi @Kian, Any update? Really trying to remain civil here, but you're not making it easy 😅 Ithiel
  15. Hi @Kian, Just touching base to check if/when your colleague will be able to look into this issue? We haven't heard back from either you or them in the 6 weeks since this message. Thanks, Ithiel
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