1 pointwell that's annoying - i'm glad I stopped using this nonsense years ago. then in an emergency situation, I think you could reset the user's email address (in the admin area) to one that you have access to, initiate the email password reset process, click the link in the email, reset the password and change the email address back. if you think you're going to have the need for a simpler solution, then you might need to buy the addon in Marketplace.... if WHMCS had written an API to allow a password reset, then this would have been simple, but I don't feel inclined to waste time trying to work out how a user's password is generated internally.
1 pointit does. 🙂 if you're logged in the admin area, then you can login to the client area without knowing their password - you only need to know their email address and can enter anything as the password to login. also, there is the "Login As Owner" option from the admin area client profile summary page... i'd call it a pain in the proverbial that it can't be done directly in the admin area.... to be honest, I don't know whether the admin being able to do this in the client area is going to be considered a a bug and prevented in future releases.
1 pointwell that last step would be order activated (theoretically).... though I think we're just debating the interpretation of the timing of when the order is placed.... effectively, it's when it's initially submitted... but you see (or want to) that the order placing occurs after payment (which is when automation should occur)... to be fair, you could argue it either way.