1 pointI am not concerned if they could not refund me at all. My only concern is to retrieve back the domain to be activated for the client's request. The idea is that is it a transfer domain order that I have successfully initiated has been cancelled by the client and chose to place another order for this item which returns an error on my end because of some reason that I could not resolve. I'm confused as it is on a pending transfer state in my reseller domain account vendor and I already have deleted the last order in which I have successfully initiated the transfer which is a cancelled order on my client's profile.
1 pointand remember to check how frequently WHM/cPanel is set to refresh these statistics... if memory serves, it's every 12 hours - if so, there's little point updating WHMCS every 5 minutes or even hourly unless you update the frequency at the other end... otherwise, you'll just be pulling the same information hour after hour.